Terms of use

Welcome to the MediStays website located at https://medistays.studio21.dev which is owned and operated by MediStays Aust (ABN 45792 767088).

MediStays (the “Site”) has been designed to support and assist people to find and book accommodation near hospitals and medical clinics.

This page explains important information regarding Terms of Use. These Terms of Use (the “Terms”) apply to the use of the Site, the content of the Site, and any material accessed through the Site. The terms “you” and “your” refer to the user or viewer of the Site or the user of information contained in, or accessed through, the Site.

It is important that you read and understand the following Terms. By placing a booking and/or continuing to use and access the Site, you are deemed to have accepted the Terms. MediStays reserves the right to change these Terms by posting the amended Terms on the Site without further notice whereupon they will take immediate effect. If you do not agree with these Terms, do not use or access the Site, contact our care navigators or make any bookings.

Certain legislation in Australia may provide consumer guarantees or impose obligations on MediStays which cannot be excluded, restricted or modified, or only to a limited extent. These Terms are subject to such legislation, including without limitation the Australian Consumer Law. This Site is only directed at customers of legal age. By accepting these Terms you warrant that you are 18 years old or over and that you can form legally binding contracts under applicable law. If you do not qualify, you must not use or access this Site or place a booking through this Site.


MediStays has exercised due care in ensuring the accuracy of the material contained on this Site. All information is provided as general guidance and is not a substitute for independent professional advice.

All information about individual accommodation and service providers is independent of MediStays. They are third party offerings, meaning the goods and services are offered for sale by accommodation and service providers (the “Provider”).

Information on this Site related to any eligibility or assessment of eligibility for accommodation, transport, medical, financial or practical support, services or assistance is provided for your guidance only. It should not be relied upon as a final determination or assessment of any eligibility for such services or support.

Every effort has been made to ensure that the MediStays content is credible and regularly updated. Users should evaluate its accuracy, completeness, currency, relevance and suitability for their purposes, and should obtain appropriate professional advice relevant to their personal circumstances. MediStays cannot guarantee and assume no legal liability or responsibility for the accuracy, currency, completeness, availability, suitability and/or interpretation of the Information.

You acknowledge that your use of any content on this Site is entirely at your own risk and that the Information may contain inaccuracies or errors. MediStays does not accept any liability for any injury, loss or damage incurred by use of or reliance on the Information or this Site, including, but not limited to, errors, omissions or inaccurate information. Links to external and third-party websites are provided for your convenience only.

Accommodation bookings

MediStays is not an accommodation provider. MediStays provides an accommodation booking service (online and via telephone) with third party Providers. Providers offer rates and conditions on MediStays that are exclusively for people requiring accommodation near hospitals. This includes, but is not limited to, patients, carers, families, medical and hospital staff. If you make a booking through the Site for accommodation, that booking is made with the Provider named on the booking page and the Site only acts as a user interface. Accordingly, MediStays has no responsibility for the booking or the accommodation or service as MediStays has no involvement in the price and any fees related to the Service, or in providing the Services that you book. If you have any issues or disputes around your booking and/or the Services, you agree to address and resolve these with the Provider and not with us.

By making a booking via MediStays you enter into a direct (legally binding) contractual relationship with the Provider of the accommodation that you choose. All bookings are subject to the Providers terms and conditions, which should be read in conjunction with these Terms. Our role is limited to facilitating bookings with the Provider. The accuracy of accommodation, availability & pricing information on our Site is the sole responsibility of the Provider. Whilst all efforts are made to ensure that information remains correct, we cannot be held responsible for any errors or omissions.


Payments for booking are made directly to the Provider of the accommodation or service booked. Payment terms vary by Provider. You will be advised of the Provider’s payment terms at the time of booking. If you provide your credit card details as part of the booking process, these details will be provided securely to the Provider who is solely responsible for processing payment according to their advised terms. All prices are in Australian Dollars and are inclusive of GST, unless otherwise indicated. Confirmation of your booking will only be made once you have been with a confirmation email and/or receipt number.

Changes & Cancellations

Any changes or cancellations to bookings are subject to the Providers terms and conditions, which should be read in conjunction with these Terms. Change and cancellation terms vary by Provider and will be advised during the booking process. Please note that bookings at certain accommodations, or in certain time periods, or for certain room types cannot be cancelled or changed, and where changes or cancellations are permitted, fees may apply. We are unable to assist with disputes relating to the Provider’s booking terms.


The material on this Site (work) is copyright. You may download, display, print and reproduce the whole or part of this work in unaltered form for your own personal use or, if you are part of an organisation, for internal use within your organisation, but only if you or your organisation do not use the reproduction for any commercial purpose and retain this copyright notice and all disclaimer notices as part of that reproduction. Apart from rights to use as permitted by the Copyright Act 1968 (Cth) or allowed by this copyright notice, all other rights are reserved and you are not allowed to reproduce the whole or any part of this work in any way (electronic or otherwise) without first being given specific written permission from MediStays to do so.

Requests and enquiries concerning reproduction and rights are to be sent to:

MediStays Aust

Postal address: Suite 13, Level 4, 150 Albert Road, South Melbourne, VIC, 3205

Email address: contact@medistays.studio21.dev


Commercial and other use

You are not permitted to re-transmit, distribute or commercialise the material on the Site without obtaining prior written approval from MediStays. For written permission to use the information or material from the Site, please contact MediStays. You may not use the Site to sell a product or service, or to increase traffic to your Site for commercial reasons, such as advertising sales.

Linking to MediStays

You may link to the Site, but permission is restricted to making a link without any alteration of the Site’s contents. Permission is not granted to reproduce, frame or reformat the files, pages, images, information and materials from the Site unless express written permission has been obtained from MediStays.

In no event are you permitted to use this Site to sell a product or service, or to increase traffic to your website for commercial reasons, such as advertising sales. MediStays reserve the right to prevent linking to this Site at any time.


This Site contains trademarks owned by MediStays Aust and third parties. You may not display or use in any manner any trademarks featured on the Site without the prior written permission of the trademark owner.

Links to third parties

This Site contains links to other websites and businesses that are external to MediStays. Every effort has been made to select reliable and credible sources, however MediStays accepts no responsibility for material contained in a website that is linked to this site. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability, suitability and correctness of information contained in linked external websites.

MediStays does not endorse any hotel, motel, apartment, bed and breakfast, other accommodation service provider, organisation, association, entity, service or program referred to in, or linked to, this Site. It is your responsibility to make your own decisions about your selection of accommodation and services. Links to external websites are provided for the user’s convenience and do not constitute an endorsement or a recommendation of any organisation, association, entity, service, program or online community, third party products or services offered by virtue of any information, material or content linked from or to this Site. Views or recommendations provided in linked websites (or expressed in online communities) may include the views or recommendations of third parties and do not necessarily reflect those of MediStays.

Changes to these terms

We may revise these Terms at any time by amending this page and will publish the updated version online from time to time.

Last revised date: 20th March 2020